Why is my NBN connected but no internet?
If the nbn™ device looks connected, but there’s still no internet connection, it’s advised to check out our BYO router guide or call our Customer Service Team on 1300 880 905. For no internet connections that persist through troubleshooting, check the lights on your nbn™ installed device.
Why is my internet light on my modem not on?
Internet Light There could be a few reasons for this light not working, the most common reason will be because you don’t have your ISP settings entered into the modem. Most modems that come from your ISP should be preconfigured with all your settings so it should be plug and play.
How do I reset my Telstra modem?
Reset your Telstra Smart Modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra Smart Modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.
How do I know if my modem is broken?
Signs that You Need to Replace Your Modem
- The modem won’t turn on.
- You can’t connect to the internet at all.
- Internet connection drops in and out randomly.
- Internet speed is inconsistent or is consistently slower than it used to be.
- You frequently need to reset the modem to get it functioning properly.
How do I know if my modem is bad?
5 Warning Signs Your Cable Modem is Dying
- Connection indicator lights have turned off even if you can still surf the web.
- Data transfers/downloads are slow.
- The connection speeds are slow.
- The modem is making a lot of loud or weird noises.
- The modem turns off or stops functioning.
What lights should be on my Telstra NBN modem?
Connect sooner – Get online even before your home broadband is activated with your Telstra Smart Modem™ or Telstra Gateway Frontier™….What do the lights on your Telstra modem mean?
| Function | LED Colour | Description of Operation |
|---|---|---|
| Power | Solid Red | Modem has overheated |
| Off | Power switched off | |
| Wi-Fi | Solid Green | 2.4GHz or 5GHz Wi-Fi is on |
| Solid Green | Telstra Air Broadcasting |
How do I reset my Telstra NBN modem?
To reset modem press the reset button located just below power button for about 10 seconds using a bent paperclip while modem is powered on. Modem should reboot resetting everything to factory defaults including WiFi SSID and password.
How do I get my modem back online?
To reboot your modem manually, follow these steps:
- Unplug the power cord from the back of the modem.
- Wait for 1 minute.
- Plug the power cord back in and wait for the power light and internet light to turn green (or the single LED if you have a C4000 model).
- You should now be able to get online.
What happens when I reset Telstra modem?
If you do factory reset, all configuration you have done before (such as port forwarding rules, DMZ setting, firewall settings, static IP reservations, etc) will be reset. I would sugest you write those configuration down before resetting, therefore you can re-confgure them.
Do modems wear out?
A standard modem lasts around two to four years with regular use. Higher-quality modems are built to last longer but even with proper care and maintenance, no modem lasts forever. With advances in technology and changes in internet service providers, you’ll need to replace or upgrade your modem.
