What can you complain to the Financial Ombudsman about?
Complaints we can help with
- Home, travel, motor, wedding and other types of insurance.
- Bank accounts, payments, cards, cash machines and other banking services.
- Fraud and scams.
- Mortgages including early repayment charges, valuations and equity.
- Loans and other types of credit like car finance or debt and repayment problems.
How do I contact the Financial Ombudsman?
011 44 20 7964 0500
Financial Ombudsman Service/Customer service
When can the financial Ombudsman consider a complaint?
You usually need to complain to a business or to us within six years of your problem happening. If you haven’t done this, we can’t usually investigate the complaint unless: you weren’t aware you had a reason to complain at the time.
What powers does the financial Ombudsman have?
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
Is the Financial Ombudsman free?
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
How do I make a complaint to the UK?
If you need help putting your complaint together, speak to the Citizens Advice Bureau. You can find your local branch at You can also contact us on 0345 015 4033 for details of other groups that may be able to help you.
What powers do the financial ombudsman have?
Financial dispute resolution that’s fair and impartial. The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
Where do I complain about a company UK?
the Financial Ombudsman Service – for complaints about banks, investment companies, insurance companies and other financial services companies. Communications and Internet Services Adjudication Scheme (CISAS) – for complaints about telephone, mobile and broadband companies.
Who pays for the financial ombudsman?
The Financial Ombudsman Service is paid for by levies and case fees which the businesses we cover have to pay by law. At the time we were set up – and when our remit was extended to cover credit- related complaints – parliament decided that consumers shouldn’t be charged for bringing a complaint to us.
How long does it take the financial ombudsman to investigate a complaint?
We’re able to give some people an answer within 3 months, but for most, it’s still likely to take us longer than 90 days to give an answer about a PPI complaint. Other types of cases will take longer than 90 days, we’ll write to the customer and business to let them know how long it will take.
When should I go to the financial Ombudsman?
If you have a problem with a regulated financial company that the firm won’t resolve, you can complain to the Financial Ombudsman Service. It’s a free dispute resolution service, which can order firms to pay you compensation.
How do I make a complaint against a bank UK?
Using a claims management company You can call the Financial Ombudsman Service (FOS) helpline if you want to check whether your complaint is something they can help with. They can also help you fill in any forms.
