How long does it take for a sim swap?
The SIM transfer will take up to 24 hours. You’ll know it’s taking place when your old SIM loses signal. When this happens, put your new SIM in your phone and turn it off and on again to complete the transfer.
Can I get a new SIM card with the same number O2?
If your sim has been lost or stolen, you’ll need to contact us by phone to block your sim and order a replacement. Your replacement sim will come activated and set up with your existing number, so all you need to do is insert it into your device.
Do I need to swap my SIM when I upgrade O2?
If you’re already an O2 customer and you’ve upgraded your device, you might need a different sized sim. Don’t worry, we’ll send you a new sim and you’ll still be able to keep your contacts and existing number.
How do I get a new SIM card from O2 with the same number?
Here are the ways to request a replacement sim:
- Ask in your local O2 store.
- If you’re a Pay Monthly customer, call customer services on 202 or chat to us online using live chat.
- If you’re a Pay As You Go customer, call Customer Services on 4445 (Pay As You Go), free from your O2 phone.
How do I transfer my number from O2 to O2?
Fill in the keep my number form. You’ll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.
How do I swap my SIM card without losing everything?
SIM Card Copiers If you have to change to a new SIM card but don’t want to lose any of the information stored on your SIM card, you can use a SIM card copier to move information from one SIM card to another.
Do SIM cards get outdated?
On average, SIM cards last for between 10 and 15 years, and you might need to change it, not because it has expired, gone bad, or is unusable, but because there is probably a newer and faster broadband cellular network.
