How do I talk to a live person at Securus?

How do I talk to a live person at Securus?

Please feel free to use our FAQs and our Submit a Question functions during our down time. For automated account information, please log in to Securus Online or call 800-844-6591.

Is JPay and Securus the same?

Are they the same? Securus Technologies is the parent company of JPay and we are in the process of merging our services to help you stay connected. Over time we will be moving facilities over to use Securus eMessaging as we continue to improve the experience for you to communicate with your loved ones.

What is the 1 800 number for securus?

1 (800) 844-6591
Securus Technologies/Customer service

How do I add a phone number to my securus account?

Add, Remove my Telephone Number

1. In the Advance Connect/Direct Bill section, Choose ‘Manage Account’
2. Select Authorized Phone Numbers.
3. Select +Add Authorized Number.
4. Add your new telephone number.
5. Select Add Number.

Did Securus buy out JPay?

DALLAS, July 31, 2015 — Securus Technologies announced today that it has signed a definitive Stock Purchase Agreement to acquire JPay Inc. “This transaction thrusts Securus into the fastest growing segments in corrections; payments, email and most recently, inmate tablets,” said Rick Smith, CEO of Securus Technologies.

Does Securus have a monthly plan?

Securus Video Connect monthly subscription will now allow a payment option plan that allows Securus Video Connect users to subscribe to unlimited video sessions for a monthly subscription fee. The subscription will automatically renew and charge the users credit card on file.

How much is a Securus phone call?

Interstate prepaid and debit calling rates are $0.21 per minute and Interstate collect calling rates are $0.25 per minute.

Is Securus free?

In response to measures taken by jails and prisons to prevent the spread of COVID-19, Securus began offering a suite of free communications to help incarcerated individuals maintain these connections while also easing the financial burdens their friends and families are facing amid the pandemic.