How do I lodge a complaint with the FAIS ombudsman?

Please use this form to tell us about your complaint. Should you need assistance to complete the form, kindly contact us on (012) 762 5000 / (012) 470 9080, Sharecall 086 066 FAIS (3247). The form, together with supporting documentation can be returned via e-mail to [email protected], or via fax on 012 348 3447.

How do I contact the Ombudsman in South Africa?

Contact Details: Phone: (021) 657 5000 or 0860 103 236. Sharecall: 0860 662 837. Fax: (021) 674 0951. Email: [email protected]

Who is the financial ombudsman in South Africa?

Experienced lawyer Reana Steyn was appointed as the Ombudsman for Banking Services in 2017.

Where do I report financial institutions in South Africa?

NCA related complaints in relation to banks must: Be addressed between the complainant and the bank first; Then referred to the Ombudsman for Banking services or the FAIS Ombudsman; Even if lodged at the NCR – it will be referred to the relevant Ombudsman by the NCR.

How do I complain about a financial institution?

How to complain

Step 1: Contact the firm directly. If you have a complaint about a firm, it is best to first ask the firm to put things right.
Step 2: Make the complaint yourself.
Step 3: Contact the Financial Ombudsman Service.
Step 4: Take the matter to court.

Who is the current FAIS ombudsman?

Adv Nonku Tshombe
New FAIS Ombud appointed – Adv Nonku Tshombe replaces Mr Naresh Tulsie. The Office of the FAIS Ombud announced last week that Advocate Tshombe assumed the role of new Ombud for Financial Services Providers effective 1 November 2019.

How do I lodge a complaint against a company in South Africa?

Specific consumer complaints are handled by Consumer Provincial Offices.. PHONE+27 (11) 789-2542 or +27 (12) 348-9311, Fax: +27 (11) 789-4525.

Where do I complain about financial institutions?

8. Where can I complain if I have a problem with my Bank? You can raise your grievance on the Digital Complaint Management System (CMS) Portal: This this is the unified portal for Banking, NBFC as well as Digital Transactions related grievances.

Is the Ombudsman free?

An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides.