How do I download files from BT Cloud?

How do I download files from BT Cloud?

On the web

1. Go to the BT Cloud website at and log in with your BT ID username and password.
2. Select the content to be downloaded.
3. Select More in the top menu, then Download.
4. The download will begin by creating a Zip file of all the selected files.

How do I get BT Cloud on my PC?

3. Set up BT Cloud on your phone or tablet

1. Go to on your Apple, Android or Windows Phone device, and install the BT Cloud app.
2. Open the app, and select the content you’d like BT Cloud to automatically back up.

How do I retrieve photos from BT Cloud?

Instead, you’ll need to log in to the web client to manage the contents in the Deleted Items folder.

1. Go to and log in with your BT ID username and password.
2. Open the Deleted Items folder from the dropdown menu.
3. Select the files or folders you’d like to recover by selecting the appropriate file.

How do I access my BT Cloud Files?

You can get around BT Cloud using the drop-down menu at the top of the screen. You’ll find all the content that’s been added to BT Cloud from your other devices in the All my files section. Here, you’ll find one folder for each PC or Mac you’ve backed up to BT Cloud, as well as the BT Cloud folder.

How do I download my BT app?

The My BT app is available on the App Store or Google Play – or you can just text ‘MyBT’ to 81192 and we’ll send you a link to download the app.

Why is BT Cloud not backing up?

The most common reasons for backup failures are a lack of network connection or not enough free storage space. If you are using BT Cloud on an Android device, iPhone or iPad, check your network settings to see if you have an internet connection. By default, BT Cloud is set to only back up over a wireless connection.

How do I install BT Cloud on Windows 10?

How to install the BT Cloud Phone Desktop App on Windows

1. Log in to your BT Cloud Phone Portal.
2. Go to Tools > Cloud Phone apps > Desktop apps.
3. Click Download for PC.
4. Save the installer file to your computer.
5. Launch the downloaded file, then click Run to proceed with the installation.

What happens to BT Cloud If I leave BT?

@matmcv If you cancel your BT Broadband service you will have 30 days from the broadband cease date to retrieve your data from the BT Cloud. After 30 days, the data is permanently deleted from our servers.

Does BT Cloud back up automatically?

BT Cloud will automatically backup photos, videos, documents and contacts from your smartphone. On Android, you’ll also be able to back up your text messages and call logs. It’ll monitor the folders you choose on your PC or Mac, and securely back up the content inside those folders.

Why can’t I access my BT cloud?

BT Cloud is only available if you’ve got BT Broadband. Only the bill payer (main account holder) will have access to BT Cloud and so you might not be able to access it if another member of your household is the account holder and has activated the service.

How do I get BT app on my phone?

If you’ve got an Apple or Android phone, simply text ‘MyBT’ to 81192 and we’ll send you a link to download the app. You can also follow these links to find the app on Google Play or in the iPhone App Store. Alternatively, try searching for “my bt”. If you can’t find the app it means it won’t work with your phone.

What is the BT app called?

The My BT app – this is a free app that you can download for your iPhone or Android device from the App Store or Google Play. This app lets you check on the health of your BT Complete Wi-Fi system and, if you’re confident enough, it lets you tweak the settings.