How do I claim compensation from East Midlands Trains?
If you have Advance tickets you bought online, call our Customer Service Centre on 03457 125 678 or email [email protected] to claim a refund for your cancelled journey.
Can you get compensation if your train is delayed?
If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund.
How much compensation will I get for delayed train?
If your delay is between 30-59 minutes, normally compensation is 25% of the full fare, over 60 minutes that goes up to 50%, and if the delay is 120 minutes or more you could get 100% of the return ticket fare back. Season tickets – so tickets for travel over a month or longer – are different again.
How do I contact EMR?
Call us on 03457 125 678. Lines are open 24 hours a day, 7 days a week.
What happens if train is delayed?
Passengers cannot be at mercy of authorities, says top court The Supreme Court has held that the railways will have to cough up and pay passengers compensation for deficiency of service for late running of trains if they cannot establish or prove that the delay occurred due to reasons beyond its control.
How do I complain about a delayed train?
Passengers can lodge their complaints and suggestions on the webpage One can also download the mobile App from the URL for registering complaints and sending suggestions. Passengers can also SMS their complaints to the number: 9717630982.
How is delay repay calculated?
If you’re delayed by: 30-59 minutes you’re entitled to 50% of the cost of your single ticket or 25% of the cost your return ticket. 60-119 minutes you’re entitled to 100% of the cost of your single ticket or 50% of the cost of your return ticket. 120+ minutes you’re entitled to 100% of the cost of a return journey.
How can I reschedule my train ticket?
To reschedule the journey, the passenger needs to submit his ticket to the reservation office at least 48 hours before the train leaves. The change in date of travel on the tickets can be done by paying the prescribed fees. Tickets can be preponed or postponed in the higher or same category for the same destination.
What if my train is delayed and I miss my connection?
What if I miss a connection because my train’s delayed? If your journey is split between two different trains, and the first is delayed so you miss the second, you can wait and get the next available train (with your ticket) or, if you take alternative transport, you can get a refund for the unused part of the journey.
